FAQ

GAIT was developed by JTP Co., Ltd., which is a vendor-neutral service provider that boasts a high degree of expertise and experience in a diverse array of IT services (help desks, call centers, IT education and training services, hardware and software support, etc.).
Furthermore, in a bid to cover the latest technical content essential for today’s IT professionals, GAIT questions are developed by Subject Matter Experts (SMEs).

A 14-day re-assessment policy was put in place on April 1, 2015.
Individuals wanting to retake the assessment can reapply 14 days after their first sitting using the same assessment number.

Digital copies of reports are not issued to individuals so as to prevent the unauthorized copying or reproduction of reports. Candidates taking the assessment as part of a group test with an organization can choose either a hard copy or digital report.

Yes. It is available in English and Japanese.

GAIT can be taken in three ways.
There are two main programs; the Certification Program and the Online Program.
The Certification Program is offered onsite at a Prometric test center, which is strictly observed by proctors or security cameras during the assessment, and individuals who take the assessment sit in their own private space, partitioned off from other candidates. The Online Program can be taken at any time from anywhere with internet access. Please note that these two programs have different cancelation policies and reporting formats. Also, the Online Program can be taken individually or as a group through a school or company.

The content is the same for Japanese and English speakers. The assessment does not contain country or region specific content.

The fastest way to boost your score is to focus on the lowest scoring areas in your last GAIT assessment.

Yes, you need to follow the guidelines outlined below.

• A password must be more than 8 characters long.
• It must contain at least 1 English letter and 1 number.
• It can only contain letters of the alphabet, numbers and the symbols “!%&‘()._:;”.

Also, for security reasons, we recommend that you use a unique password, which you do not use on any other website.

If you have yet to log in, the person in charge of group testing can change your password by selecting the “renew personal details” option at the top of the My Page. If you have already logged in before with that password, you can change the password yourself by clicking on the “Forgot your password?” option on your My Page, and you will receive details about how to reset your password.
You will have to confirm your date of birth and email address to do so. For those registered to take a group test, you will need to share your date of birth with the person in charge of organizing your group test.

To update personal information, first pull up the group test coordinator’s My Page search window and select “Candidate” in the search mode section, and once the search results appear, you can download the file. Then, update the content you wish to change in the file, and upload it again. You will need to select “Candidate (Update)” as the file type on the file upload screen. It’s the same as when you originally uploaded the new file.

If the candidate has changed their password, it is not possible to revert back to the original password using the downloaded file. The only way to revert back to the original password is if the file is in its original state and has not been updated by the candidate.

On the group test coordinator’s My Page, select “Candidate” in the search mode section, and download the file from the search results. You can confirm the Candidate’s Seq in that file.

Yes, if it is before 22:00(JST) on the final day of the assessment period, you can register any number of additional candidates by uploading the registration files.

The registration file uploaded to the group test coordinator’s My Page can be deleted up until the day before the assessment period starts. However, it should be understood that it is not possible to withdraw once the assessment period has started.

You may have selected “Candidate” as the search mode. If you select “Candidate” in this mode, the score will not be shown in the download file. To view the exam score, select search by “Application” in the search mode field and download the file that appears in the search results.

Please Pay the examination fee by the guidance sent by email.

Reminder mails will automatically be sent out to candidates from the GAIT Office when they register. These will be sent out 3 days prior to the start of the assessment period, and 3 days before the assessment period ends. You can turn off this function at the top of the group test coordinator’s My Page. Instructions on how to manage your My Page can be found here.

Yes, you need to follow the guidelines outlined below.

• A password must contain more than 8 characters.
• It must have at least 1 English letter and 1 number.
• It can only contain letters of the alphabet, numbers and the symbols “!%&‘()._:;”.

Also, for security reasons, we recommend that you use a unique password, which you do not use on any other website.

You can reset your password by clicking on the “Forgot your password?” option on your My Page, and you will receive details on how to reset your password. All you need to do is enter your email address that you registered with and your date of birth. You will then be sent a link to reset your password. Please use the link to reset your password within 30 mins of receiving the email.

Once the payment has been processed, we do not accept any changes to the assessment start date or extensions of the assessment period.

We accept payment by credit card, bank transfer.

It should be noted that cancellations and refunds cannot be made after the completion of the payment process.

You can resume your assessment once the problem has been resolved. If you are logging in from another device or computer, you can continue from where you left off. However, it should be noted that the allotted time will continue to count down and the assessment will end when the time runs out.

As soon as you have finished your assessment, your results including your overall score and points per category can be viewed on your screen.